Tel 01962 885100 or 07789 192375

Frequently Asked Questions

 

Q.  I have a cat, two guinea pigs and some fish.  Will I be charged for each one separately?

A.  Probably not.  We will discuss your requirements with you and sort out a fair price for the service you require.

 

Q. What happens if my holiday flight is delayed and I can’t get back?

A. I certainly wouldn’t leave your pet without food or water; as long as you can get a message to me I would carry on with the holiday routine.

 

Q. What happens if my pet is unwell while I am away?

A. Before you leave I will ask you for your emergency contact numbers and the name and address of your vet. If your pet was unwell I would contact you immediately or your emergency contact to let you know what was happening then I would arrange to take your pet to your vet. Any costs incurred would be payable on your return.

 

Q. Will my dog get a walk if it’s raining?

A. Yes, it maybe 10 minutes shorter to give me time to dry your dog before I leave him/her.

 

Q. My cat is an indoor cat; can you guarantee he will not be let out?

A. Yes we follow your instructions completely, before you leave for your holiday we have an instruction form which needs to be completed and signed by yourself and by me.  

 

Q. I have a burglar alarm will you set it for me?

A. Yes I have an alarm at my home and are quite used to setting it, but I will need your code!

 

Q. Do you clean up dog mess on your walk?

A. Yes I have a pocket full of bags at all times.  

 

Q. How often will you clean my bunnies’ cage?

A. Depending on your instructions or every three days.

 

Q. You have a cat will my Budgie be safe at your House?

A. Yes I have a secure room, which is Humphrey proof, we have successfully budgie sat recently with no problems. We have had hamsters in the house for five years and managed to keep cat and hamsters apart.

 

Q. What happens if my cat brings in a bird while I am away?

A. I will clean up any mess or if the bird is still alive catch it and deal with it accordingly.  

 

Q. My daughter is collecting me for my holiday as I don’t drive, we won’t have time to get the budgie to you can you help?

A. Yes I can collect pets from their home and return them.

 

Q. What if my cat is not at home when you call?

A. I will make sure the cat food is being eaten, clean the bowl and put new food down. I will call the cat for the ½hour I am visiting. I will call at a different time on the next visit, if there is no sign of the cat and the food is not eaten, I will contact you.  

 

Q. Will you handle my hamster?

A. Yes if you would like me to, if you request that I don’t I won’t.

 

Q. My cat has to take medication at set times, can you still look after him?

A. Yes as long as you leave me all the instructions, medication and times.

 

Q. I have a fish tank and I usually use a holiday block feeder. Why should I use you?

A. Because I can make sure that all is well in the tank, if any fish die I can remove them. You can be sure they are being fed to your specifications and from experience the water stays cleaner. Also I can check the security of your home.  

 

Q. Will you let my dog off his lead on his walk?

A. Only if I have your permission, he is used to me and responds to me.  

 

Q. My budgie loves company; will he get it at your house?

A. Yes we all love budgies and love talking to them. I’m sure he will be fed up with us and want some peace and quite by the end of his holiday!